Service logic and organisational gaps

How can the public sector improve?

Welcome to a knowledge seminar with Johan Quist, where he shares insights from his research on how we can improve the public sector and the interactions between them.

The starting point for this lecture is the book ”Tjänstelogik för offentlig förvaltning”, which Johan has written together with Martin Fransson. It shows how we can ask the right questions to the organisation with the citizens' needs in focus - and create real change.

Take the opportunity to gain new perspectives and concrete tools to develop collaboration in the public sector!

Lecturers: Johan Quist, Associate Professor of Business Administration, is a researcher and Deputy Director at the Centre for Services Research - CTF, Karlstad University. His primary research interest is the encounter between citizens and the public sector.